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Jill Mattson

Posts from Jill mattson

WHY CALCULATING YOUR TOTAL WORKFORCE COST SHOULD BE THE FIRST STEP TO LOWERING IT

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The 3 Questions You Absolutely Need To Ask Before You Hire a Call Center Staffing Firm

When you’re ready to engage with a staffing firm to support your call center, don’t forget to ask these three questions to ensure you’re getting the best staffing support possible from your workforce partner. #1 How do...
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