4 min read
The global health, economic and social crisis is driving digital transformation at an unprecedented scale. Organizations need to develop resilience by retooling their workforce and making their people, processes, and...
4 min read
When you’re ready to engage with a staffing firm to support your call center, don’t forget to ask these three questions to ensure you’re getting the best staffing support possible from your workforce partner. #1 How do...
5 min read
As companies race to adopt more digital ways of doing business, it has become more crucial than ever to attract the best – and right – talent. That’s great news for anyone seeking a career (or career change) in...
7 min read
Quality is a critical function in most organizations and, as my colleague Tony Del Preto pointed out in his blog it will be even more critical going forward. The question remains, though, what is the future of quality...
2 min read
While COVID-19 accelerated the significant shift to remote work in 2020, many call center leaders were asking themselves how best to manage their new remote workforce. The fact is that we’re not expecting this shift to...
4 min read
When we asked 8,700 employers about their hiring intentions, we learned that... • 59% of employers are planning to offer flexible work options for the long-term¹ • 20% offer the option to work remotely 100% of the time¹...
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4 min read
The State of Work: What We've Learned, What's New, and What's Ahead in 2021 Register to Watch Here Presenters: • Michael Stull, Senior Vice President, Manpower North America • Mark Toth, Chief Legal and Public Affairs...
5 min read
As someone who has focused on Engineering and Manufacturing exclusively for the last 20 years, I cannot think of a time when Quality has had a more central role – not just for organizations who have been focused on...