Your contact center is the voice of your company. Always composed under pressure, they are master problem-solvers and expert communicators. Manpower partners with contact centers of all sizes to help you staff onsite or at home agents. Our flexible staffing solutions let you ramp up or down depending on business or seasonal demands.
Dedicated recruiters identify and screen candidates & match them to your environment and business demands.
Reduce turnover and average handling time with top performers who have the right experience and attitude.
Just getting started? We can staff your contact center from the ground-up and help manage your workforce with dedicated, on-site representatives committed to your success, full-time.
A large and expanding broadcast organization uses two tracks of Contact Center employees: inbound, to address technical support/billing/special orders, and outbound, to assist in sales. Management at the organization is keenly focused on customer service and market opportunity, and they continuously review analytics to pinpoint where to expand staff. They need a partner who can flexibly deliver enough permanent talent to fill a training class.Read The Full Case Study →
A technology giant depends on its Midwest inbound Contact Center to advance customer satisfaction by quickly and thoroughly responding to customer questions/issues. Two types of agents are used: customer service or Tier 1 and technical assistance or Tier 2. Both are long-term temporary assignments. The Center’s once-a-year ramp up plan, high attrition rates and limited talent pools were creating problems for agent recruitment and attrition.How Manpower Provided The Solution →
A large Contact Center in the South represents a variety of service providers. They source some of the orders in-house and rely on external assistance for large or difficult orders. Attrition had risen to 50%. With so many clients to coordinate, this Contact Center needed a partner they could rely on to deliver right-fit talent in a timely mannerSee The Results →